After installing the PCIe USB expansion card, Windows Device Manager displays Code 10 – "This device cannot start", and connected USB devices cannot be used

Q: After installing the PCIe USB expansion card, Windows Device Manager displays Code 10 – "This device cannot start", and connected USB devices cannot be used.

A:  Windows 8, Windows 10, Windows 11, and later versions include native USB 3.0/xHCI drivers. Installing the driver from the bundled CD may overwrite the Microsoft inbox driver and cause driver conflicts, resulting in a Code 10 error.

Note: The driver provided on the bundled CD is intended for legacy operating systems such as Windows 7.

Please follow the steps below:

1. Uninstall the USB 3.0 driver previously installed from the bundled CD.
2. Shut down the computer and disconnect the power.
3. Remove the PCIe USB expansion card and install it into another available PCIe slot.
4. Reconnect the power and restart the system.
5. Allow Windows to automatically detect the hardware and install the built-in USB driver.

If Windows does not install the driver automatically:

• Open Windows Update and install all available updates.
• Or open Device Manager, right-click the USB controller, and select Update driver to let Windows search for the latest compatible driver.